GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator
GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator

PROBLEMS WITH A FLIGHT ?

Even in the event of a flight cancellation due to unforeseen technical problems,
air carriers are required to compensate passengers

TIPS WHEN PURCHASING TOYS

Always choose toys suitable for the child's age, capabilities and skills; the toys must be accompanied by general warnings of the recommended age group which help to choose the toy;

NATIONAL AUTHORITY FOR CONSUMER PROTECTION

CONTROLS AND ACTIONS

NATIONAL AUTHORITY FOR CONSUMER PROTECTION

CONTROLS AND ACTIONS

FILE A COMPLAINT ONLINE

#euSUNTANPC

FILE A COMPLAINT ONLINE

#euSUNTANPC

MANAGEMENT AGENDA

Be an informed consumer!

On the occasion of World Consumer Rights Day, ANPC will participate in the online conference conference "Be an informed consumer!" ANPC President Horia Constantinescu attended this conference.

Consumer Protection in Smart Communities

A Smart community is based on a serious partnership between citizens, public institutions, companies and public utility providers. Paul Anghel attended this meeting.

Meeting with energy suppliers

ANPC convened energy suppliers. The online meeting, led by the ANPC president, Horia Constantinescu, seconded by the vice-president Mihai Culeafă and the general director Paul Anghel

PRESS RELEASES

On 17.01.2023, the Bucharest Consumer Protection Commissionerate (CPCMB) carried out a verification action at the Elmali Association / Mini Club DUMBO KIDS (after school), in the 2nd sector of Bucharest.

The control, carried out within the framework of the Academy of Commissioners programme - which aims to specialise the youngest commissioners of the National Authority for Consumer Protection (ANPC) through dedicated thematic actions - was carried out following a referral received...

ANPC has sent an alert, within the framework of the European Commission's Internal Market Information system, requesting the verification, in the Member States of the European Union, of the labels of Fanta Orange, Fanta Orange Zero Sugar and Fanta Lemon products.

Five months ago, Romania, through the National Authority for Consumer Protection (ANPC) - in its capacity as Single Liaison Office and competent authority, within the meaning of Regulation 2394/2017, for cross-border cooperation - sent an alert, within the framework of the...

ADR is an alternative mechanism for the judiciary, whereby consumers are given the opportunity to resolve disputes they may have with traders when faced with a problem with the purchase of a product or service.
Thus, complaints against traders are presented voluntarily by consumers and will be resolved in an independent, impartial, transparent, swift and fair manner.

ALTERNATIVE DISPUTE RESOLUTION

WHAT IS SAL ?

ACADEMY OF COMMISSIONERS

The National Authority for Consumer Protection (ANPC) has begun, under the generic "Academy of Commissioners", a series of extensive control actions, in which the junior commissioners have the opportunity to specialize and learn the trade, in the field, from the president of the institution, Horia Constantinescu, and the general director Paul Anghel – the initiators of the program.

CONSUMER CARAVAN

The National Authority for Consumer Protection (ANPC) has started the operation "Consumers' Caravan", a project that aims to achieve a unitary control approach, at the level of all territorial structures of the institution, so that the intensity and frequency of the actions to verify the economic operators throughout the country to keep the same pace of deployment.

ANPC VOLUNTEERS

We all want quality products and services every day. Do you want to help us make sure everything is in order? Become an ANPC volunteer! You will go on the field, you will photographically document any irregularities, you will communicate them, and the ANPC will take care of facilitating their remedy.

Together, we ensure that we benefit from the best consumer experience and empower economic operators. We all stand to gain!

INSOLVENCY OF NATURAL PERSONS

Insolvency is that state of the debtor's patrimony that is characterized by the insufficiency of the available funds.

LAREX LABORATORIES

Laboratories taken over from the National Center for Product Testing and Expertise. Laboratory for the analysis of the quality of wines and alcoholic beverages and precious stones.

PRECIOUS METALS DIRECTION

Authorization of economic operators that perform operations with precious metals and precious stones. Toanalyze and mark objects made of precious metals.

Jump to content