In the first half of April 2024, the National Authority for Consumer Protection (ANPC) carried out, at the level of the entire country, extensive control actions aimed at verifying the way in which the legal provisions in the field are respected, when selling fresh vegetables and fruits in stores food, hypermarkets and supermarkets, agro-food markets, warehouses and wholesale markets. With […]

Preparations for May 1st and the Easter holidays represent a peak moment for commercial activities, that's why the National Consumer Protection Authority (ANPC) carries out control actions throughout the country to check the marketing of products specific to this holiday. In particular, fasting food products, fish and preparations made from […]

. As a result of the control actions carried out, with regard to classic chicken meat, sold in the country, samples were taken and sent to the authorized analysis laboratories, in the field, on the territory of Romania. A first part of the results of these analyzes reveals the following aspects: - samples taken in Vrancea county, at organs [...]

The National Authority for Consumer Protection (ANPC) carried out a control action at the economic operator, BNP PARIBAS PERSONAL FINANCE SA Paris, Bucharest branch, which announced the start of procedures to stop operations in Romania of the consumer finance division, Cetelem, starting from 2023 Following the survey of some contracts, ANPC commissioners identified a […]

The National Authority for Consumer Protection (ANPC) initiated and put into decision-making transparency a project of a normative nature aimed at establishing a stricter way of informing consumers who want to purchase objects made of metals and precious stones. Following the implementation of actions to verify the way in which the legislation is respected [...]

The National Authority for Consumer Protection (ANPC) is currently running, through the Directorate of Insolvency of Natural Persons, a project with European funds entitled: "Insolvency - one step closer to consumers". As part of this program, the conference will be held in the city of Bucharest, the purpose of which is to inform consumers interested in finding out details about […]

"International cooperation is gaining importance due to the globalization and digitization of the economy. The number of consumers affected by fraud and scams online is much higher than in traditional forms of commerce. In order to create an environment where consumers can confidently participate in online commerce, it is essential to ensure that consumers benefit from concrete rights and [...]

The National Authority for Consumer Protection has successfully concluded the first verification action in one of the most innovative sectors, that of marketing practiced by Influencers on online social media platforms, which has become a powerful form of advertising in recent years. The verification action targeted ten Romanian Influencers with one of the largest [...]

The National Authority for Consumer Protection (ANPC) launches a special e-mail address, with the aim of assisting consumers who identify elements intended to directly affect their interests and cause them to end up in a difficult financial situation, during a contracted bank loan. The email address where consumers can report problems [...]

As part of its market surveillance activity, the National Authority for Consumer Protection (ANPC) continued the series of checks on how banks implement medium and long-term credit contracts, with a repayment term of over 10 years, to the consumer -natural person, in lei or currency, as well as if the elements provided [...]

As part of its market surveillance activity, the National Authority for Consumer Protection (ANPC) has carried out a series of checks on the way in which banks implement medium and long-term credit contracts, with a repayment term of over 10 years, to the consumer-natural person, in lei or currency, as well as if the elements [...]

The National Authority for Consumer Protection (ANPC) is in full swing of an extensive process of modernization and efficiency of its own activity, carried out with European funds. In the context in which, at the European level, the emphasis is on the accelerated digitization of public institutions, to streamline the interaction between them and the public, ANPC is one step [...]

Following the receipt of a notification from a consumer, the Commissionerate for Consumer Protection of the Municipality of Bucharest (CPCMB) carried out a control action at the economic operator Stancu Flavius ​​Cristian Întreprindee Individuală, based in sector 1 of the Capital, which provides catering services for children from 12 educational units and institutions from Bucharest and […]

From the beginning of this year until now, the National Authority for Consumer Protection (ANPC) has carried out - within a control theme that provides for the supervision of the way in which the large retail chains, which operate in Romania, comply with the legislation in force, in the field – 307 verification actions of Lidl supermarkets, nationally. […]

Following the checks carried out by the National Authority for Consumer Protection (ANPC), in the Dr. Max pharmacy chain, the control teams found the use, both in the pharmacies and in the advertising spots in the mass media, of the phrase "Dr. prices". Max from small". This was considered an unfair commercial practice with national impact, being considered [...]

The control, carried out as part of the Academy of Commissioners program - which aims to specialize, through dedicated thematic actions, the youngest commissioners of the National Authority for Consumer Protection (ANPC) - was carried out as a result of a notification received from one of the parents of the children enrolled in the club . Following the detected irregularities, the CPCMB commissioners applied more [...]

5 months ago, Romania, through the National Authority for Consumer Protection (ANPC) - as the Single Liaison Office and competent authority, within the meaning of Regulation 2394/2017, on cross-border cooperation - sent an alert, within the Internal Market system Information from the European Commission, requesting the verification, in the member states of the European Union, of the labels [...]

In the period 14–25.11.2022, the National Authority for Consumer Protection (ANPC) carried out a series of verification actions, at the level of the entire country, as part of the national control theme regarding the way to comply with the legal provisions regarding the safety of toys, including analysis of presentation and advertising sites. The campaign aimed equally at the detection of toys […]

Following the verification actions carried out by the Regional Commissioner for Consumer Protection Bucharest-Ilfov Region (CRPCR) at the public catering units in the Piața Alba Iulia commercial area in Sector 3 of the Capital (Bd. Decebal and Bd. Basarabia), control was extended to suppliers of them. More precisely, they started from the checks carried out at the SC [...]

After a long time, finally, the sustained work of the National Authority for Consumer Protection (ANPC) has received the public recognition it deserves. For the first time, in recent years, hard hit by successive crises, with a direct impact on consumers, thanks to the efforts and understanding with which the Ministry of Economy, one of the most affected, in […]