GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator
GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator

NATIONAL AUTHORITY FOR CONSUMER PROTECTION

Press Releases

 

On 17.01.2023, the Bucharest Consumer Protection Commissionerate (CPCMB) carried out a verification action at the Elmali Association / Mini Club DUMBO KIDS (after school), in the 2nd sector of Bucharest.

The control, carried out within the framework of the Academy of Commissioners programme - which aims to specialise the youngest commissioners of the National Authority for Consumer Protection (ANPC) through dedicated thematic actions - was carried out following a referral received...

Read more

ANPC has sent an alert, within the framework of the European Commission's Internal Market Information system, requesting the verification, in the Member States of the European Union, of the labels of Fanta Orange, Fanta Orange Zero Sugar and Fanta Lemon products.

Five months ago, Romania, through the National Authority for Consumer Protection (ANPC) - in its capacity as Single Liaison Office and competent authority, within the meaning of Regulation 2394/2017, for cross-border cooperation - sent an alert, within the framework of the...

Read more

Press Release

After a long time, finally, the sustained work of the National Authority for Consumer Protection (ANPC) has received the public recognition it deserves. For the first time in recent years, hard-pressed by successive crises with direct impact...

Read more

The Commissioner for Consumer Protection of the Municipality of Bucharest (CPCMB) has verified the way in which the legal provisions in force in the field are respected by the economic operator SC Supermarket La Cocos SRL, from the Capital.

The Commissioner for Consumer Protection of the Municipality of Bucharest (CPCMB) has verified the way in which the legal provisions in force in the field are respected by the economic operator SC Supermarket La Cocos SRL, from the Capital. Following the control action and the...

Read more

Winter Command

Starting from 12.12.2022, the National Authority for Consumer Protection (ANPC) is setting up a special control structure - the Winter Command - which, for the first time this year, will cover white holiday areas in 6 zones of the country. These are:...

Read more

Press Release

Following complaints from consumers about the way various second-hand imported products are sold on the Romanian market, inspection teams of the National Authority for Consumer Protection (ANPC), coordinated by the Romanian...

Read more

The High Court of Cassation and Justice has definitively resolved the case finding unfair commercial practices by Raiffeisen Bank SA, aimed at harming the financial interests of consumers, namely confirmed Order no.837/20.10.2017, issued by the President of the National Authority for Consumer Protection (ANPC).

In view of the final judgment and the reasons for it in Case 8763/2/2017, the economic operator Raiffeisen Bank SA is to refund the amounts recalculated in relation to the interest received to those who took out loans in RON, EUR and...

Read more

Blue Air fined €2 million by ANPC

Following consumer complaints and media reactions, the National Authority for Consumer Protection (ANPC) carried out an inspection of the economic operator Blue Air Aviation SA in June 2022. Specifically, during the period...

Read more

Airlines checked by ANPC

The National Authority for Consumer Protection (ANPC) has started a substantive investigation into airlines operating on Romanian territory, following complaints received regarding the services offered by them, including Wizz Air and Ryan...

Read more

ANPC sanctions Mega Image again

A new day, new checks by the National Authority for Consumer Protection (ANPC) inspectors in department stores! This time, two other stores of the economic operator Mega Image were checked. Despite the significant sanctions of the previous days,...

Read more

Press release

The National Authority for Consumer Protection (ANPC) is constantly striving to improve the way it communicates with the general public, using all the levers at its disposal to be as close as possible to consumers and their needs....

Read more

Happy Birthday, Romanian Police!

The Romanian Police Day, which we are marking today, gives us the pleasant opportunity to send our colleagues all good thoughts, together with best wishes for health and success in their work. We thank them once again for their close cooperation and permanent support...

Read more

Press release

On 24 March 2022, the management of the National Authority for Consumer Protection (ANPC) - President Horia Constantinescu and Director General Paul Anghel - held a working meeting at the Authority's headquarters with representatives of the retail chains...

Read more

Press release

The Energy Command - a special structure created by the National Authority for Consumer Protection (ANPC), under the direct coordination of the president of the institution, Mihai Culeafă, and the director general Paul Anghel - is checking how some of the...

Read more

Special Black Friday Command at ANPC

At the initiative of the President of the National Authority for Consumer Protection (ANPC), Claudiu Dolot, the Special Black Friday Command has been set up, which aims to permanently supervise, 24 hours a day, the promotional offers during this period,...

Read more

ANPC has sanctioned the IKEA food area

On 04.11.2021, the Consumer Protection Commissioner of the Municipality of Bucharest (CPCMB) verified compliance with the legal provisions in the food areas of both stores that the economic operator SC IKEA ROMANIA SA owns in the...

Read more

ANPC's Summer Commands 2021

The National Authority for Consumer Protection (ANPC) carried out a series of market surveillance actions during the 2021 summer season, following those of prevention and advice to economic operators in the area bordering the Black Sea and the Delta,...

Read more
Jump to content