NATIONAL CONSUMER PROTECTION AUTHORITY
European consumer
What is SOLVIT?
SOLVIT is a service provided by the national administration of eachEU country as well as Iceland, Liechtenstein and Norway. The service is free of charge.
It operates mainly on the Internet. Although there is a SOLVIT centre in every country, the best way to contact it is via this website.
SOLVIT aims to resolve your case within 10 weeks from the date it was accepted by the SOLVIT centre in the country where the problem occurred.
Solutions to your European rights issues
E-mail: solvit@mae.ro
Website: ec.europa.eu
When can SOLVIT intervene?
SOLVIT can help you if:
- your rights as an EU citizen or as a company based in EU are not respected by public authorities in another country of EU and
- you have not (yet) taken legal action(we can help you instead if you have filed an administrative appeal).
Your Europe
The Your Europe portal contains useful information on the rights of EU citizens and practical advice on travelling in the EU http://europa.eu/youreurope/citizens/index_ro.htm
