GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator
GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator

NATIONAL CONSUMER PROTECTION AUTHORITY

Legislation on Non-Food Products

 

Precious metal jewellery with or without precious stones

  1. Ordinance No 21/1992 on consumer protection
  2. Emergency Ordinance No 190/2000 on the regime of precious metals and precious stones in Romania 
  3. Law No 148/2000 on advertising
  4. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  5. Decision No 1344/2003 approving the methodological rules for the application of the provisions of Government Emergency Ordinance No 190/2000 on the regime of precious metals and precious stones in Romania, as subsequently amended and supplemented
  6. Order No 264/2008 on the approval of the models of certification marks to be affixed on objects and jewellery made of precious metals by the National Authority for Consumer Protection 
  7. Order No 101/2004 approving the conditions for authorising the operation of marking with the own guarantee mark 
  8. Order No 102/2004 approving the Technical Rules for the analysis and marking of precious metals and their alloys
  9. Order No 214/2011 on the models of own guarantee marks and the procedure for their establishment and registration with the National Authority for Consumer Protection 
  10. Order No 526/2004 approving the methodological rules on the procedures for the deposit, handling and storage of precious metals, their alloys and precious stones, considered to be unowned goods, as well as those seized for confiscation or confiscated under the conditions laid down by law, at the State Treasury units
  11. Order No 1809/2004 approving the Special Register of transactions in precious metals, their alloys and precious stones
  12. Order No 425/2003 approving the standard forms for applications for authorisation of natural and legal persons to carry out transactions in precious metals and precious stones
  13. Order No 156/2008 on the partial or total renunciation of authorisation to carry out operations with precious metals and precious stones


Electronics and appliances / mobile terminals

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 245/2004 on general product safety
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Law No 148/2000 on advertising
  7. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  8. Decision No 457/2003 on ensuring the safety of users of low-voltage electrical equipment 
  9. Decision No 57/2015 on electromagnetic compatibility
  10. Decision No 130/2015 on radio equipment and electronic communication terminal equipment and the mutual recognition of their conformity 
  11. Decision No 456/2006 on setting labelling and energy efficiency requirements for the placing on the market of household electric ovens


Low-voltage electrical equipment (other than electronics and household appliances)

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 245/2004 on general product safety
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Law No 148/2000 on advertising
  7. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  8. Decision No 457/2003 on ensuring the safety of users of low-voltage electrical equipment 
  9. Decision No 57/2015 on electromagnetic compatibility
  10. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  11. Decision No 1029/2008 on the conditions for placing machinery on the market
  12. Decision No 622/2004 laying down the conditions for placing construction products on the market


Household refrigerators/household electric lamps/household washing machines

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 245/2004 on general product safety
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Law No 148/2000 on advertising
  7. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  8. Decision No 457/2003 on ensuring the safety of users of low-voltage electrical equipment 
  9. Decision No 57/2015 on electromagnetic compatibility
  10. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  11. Decision No 482/2004 on the conditions for the placing on the market of household appliances with regard to the level of airborne acoustical noise 
  12. Decision No 1056/2001 on setting efficiency and energy labelling requirements for the placing on the market of household lamps
  13. Decision No 917/2012 laying down measures for the implementation of Commission Delegated Regulations (EU) No 1059/2010, 1060/2010, 1061/2010, 1062/2010 and 626/2011 supplementing Directive 2010/30/EU of the European Parliament and of the Council of 19 May 2010 on the indication by labelling and standard product information of the consumption of energy and other resources by energy-related products and repealing certain acts
  14. Decision No 736/2006 on the establishment of labelling and energy efficiency requirements for the placing on the market of household electric tumble driers 

Central heating / Boilers

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 245/2004 on general product safety
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Law No 148/2000 on advertising
  7. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  8. Decision No 457/2003 on ensuring the safety of users of low-voltage electrical equipment 
  9. Decision No 57/2015 on electromagnetic compatibility
  10. Order No 1007/2010 approving the technical specifications PT A1-2010 Heating appliances burning solid, liquid or gaseous fuels with nominal output = 400 kW, PT C2-2010 Burners burning gaseous and liquid fuels and PT C11-2010 Automation systems for central heating and boiler combustion plants
  11. Decision No 574/2005 on efficiency requirements for new hot-water boilers using liquid or gaseous fuels 


Unconventional heating installations

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 245/2004 on general product safety
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Law No 148/2000 on advertising
  7. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  8. Decision No 457/2003 on ensuring the safety of users of low-voltage electrical equipment 
  9. Decision No 57/2015 on electromagnetic compatibility
  10. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  11. Decision No 482/2004 on the conditions for the placing on the market of household appliances with regard to the level of airborne acoustical noise
  12. Decision No 622/2004 laying down the conditions for placing construction products on the market


Lighters

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Order No 296/2007 on the adoption of measures ensuring that only lighters with child-resistant characteristics are placed on the market and prohibiting the placing on the market of novelty lighters


Worn footwear/textiles/textile products


1. Ordinance No 21/1992 on consumer protection
2. Law No 148/2000 on advertising
3. Decision No 699/2012 on laying down measures for the implementation of Regulation (EU) No 1.007/2011 of the European Parliament and of the Council of 27 September 2011 on textile names and related labelling and marking of fibre composition of textile products and repealing Council Directive 73/44/EEC and Directives 96/73/EC and 2008/121/EC of the European Parliament and of the Council
4. Decision No 26/2002 on the determination of the labelling requirements for materials used in the production of the main components of footwear intended for sale to consumers
5. Law No 449/2003 on the sale of products and associated guarantees
6. Law No 240/2004 on liability of producers for damage caused by defective products
7. Decision No 163/2007 on the placing on the market, marketing and free distribution of worn or used clothing and worn or used textile articles
8. Decision No 962/2007 amending and supplementing certain regulatory acts in the field of free movement of goods

Furniture and furnishings

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Law No 449/2003 on the sale of products and associated guarantees
  5. Act No 240/2004 on liability of producers for damage caused by defective products


Toys

  1. Decision No 74/2011 on the safety of toys 

Cosmetic products

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Emergency Ordinance No 2/2014 for amending and supplementing Law No 95/2006 on health care reform, and for amending and supplementing some normative acts 


Detergents and other products considered as detergents

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Decision No 658/2007 laying down measures to ensure the implementation of Regulation (EC) No 648/2004 of the European Parliament and of the Council of the European Union on detergents


Batteries and accumulators and waste batteries and accumulators

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Emergency Ordinance No 5/2015 on waste electrical and electronic equipment 
  4. Decision No 1132/2008 on the regime for batteries and accumulators and waste batteries and accumulators 


New cars

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  1. Law No 245/2004 on general product safety
  2. Law No 449/2003 on the sale of products and associated guarantees
  3. Act No 240/2004 on liability of producers for damage caused by defective products
  4. Decision No 1219/2000 on certain measures to protect the interests of consumers in the purchase of spare parts for motor vehicles, other than those which may affect road safety and/or environmental protection 
  5. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  6. Ordinance No 34/2005 amending and supplementing Government Ordinance No 80/2000 on the certification or type-approval of equipment, spare parts and operating materials used in road vehicles and the conditions for their marketing and use 
  7. Government Ordinance No 80/2000 on the certification or type-approval of equipment, spare parts and operating materials used in road vehicles and the conditions for their marketing and use 
  8. Order No 2135/2005 approving the Regulations on the approval and certification of products and operating materials used in road vehicles and the conditions for placing them on the market - RNTR 4 
  9. Order No 211/2003 approving the Regulations on type-approval and issue of identity cards for road vehicles and type-approval of products used therein - RNTR 2


Petrol and diesel fuels/lubricants (oils, greases)/waste oils

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Act No 240/2004 on liability of producers for damage caused by defective products
  5. Decision No 928/2012 on setting the conditions for the placing on the market of petrol and diesel and introducing a mechanism to monitor and reduce greenhouse gas emissions 
  6. Decision No 935/2011 on the promotion of the use of biofuels and bioliquids 
  7. Decision No 235/2007 on the management of waste oils
  8. Order No 2135/2005 approving the Regulations on the approval and certification of products and operating materials used in road vehicles and the conditions for placing them on the market - RNTR 4 


Car kits/car accessories/car accessories/anti-freeze

 

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 449/2003 on the sale of products and associated guarantees
  4. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  7. Ordinance No 34/2005 amending and supplementing Government Ordinance No 80/2000 on the certification or type-approval of equipment, spare parts and operating materials used in road vehicles and the conditions for their marketing and use
  8. Government Ordinance No 80/2000 on the certification or type-approval of equipment, spare parts and operating materials used in road vehicles and the conditions for their marketing and use
  9. Order No 2135/2005 approving the Regulations on the approval and certification of products and operating materials used in road vehicles and the conditions for placing them on the market - RNTR 4 
  10. Order No 987/2007 approving the minimum contents of the car health kit


Motorcycles/bikes/ scooters/ATVs/skyjets

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Decision No 1219/2000 on certain measures to protect the interests of consumers in the purchase of spare parts for motor vehicles, other than those which may affect road safety and/or environmental protection 
  4. Law No 245/2004 on general product safety
  5. Law No 449/2003 on the sale of products and associated guarantees
  6. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  7. Act No 240/2004 on liability of producers for damage caused by defective products
  8. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection
  9. Order No 2135/2005 approving the Regulations on the approval and certification of products and operating materials used in road vehicles and the conditions for placing them on the market - RNTR 4 
  10. Order No 211/2003 approving the Regulations on type-approval and issue of identity cards for road vehicles and type-approval of products used therein - RNTR 2


Skis/roller skates and ice skates

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 245/2004 on general product safety
  4. Law No 449/2003 on the sale of products and associated guarantees
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Decision No 1022/2002 on the regime of products and services that can endanger life, health, safety at work and environmental protection



Amusement park equipment

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 245/2004 on general product safety
  4. Ordinance No 20/2010 laying down measures for the uniform application of European Union legislation harmonising the conditions for the marketing of products 
  5. Act No 240/2004 on liability of producers for damage caused by defective products
  6. Decision No 435/2010 on the rules for the placing on the market and operation of recreational equipment
  7. Order No 98/2003 approving Technical Prescription PT R 19-2002, edition 1, Technical safety requirements for equipment and installations installed and used in amusement parks and playgrounds


Building materials/insulation systems

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Law No 449/2003 on the sale of products and associated guarantees
  5. Decision No 622/2004 laying down the conditions for placing construction products on the market


Paints

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Law No 449/2003 on the sale of products and associated guarantees
  5. Decision No 622/2004 laying down the conditions for placing construction products on the market
  6. Decision No 937/2010 on the classification, packaging and labelling for the placing on the market of dangerous preparations


Eyeglasses/sunglasses

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Law No 449/2003 on the sale of products and associated guarantees
  5. Decision No 115/2004 laying down the essential safety requirements for personal protective equipment and the conditions for placing it on the market


Glass and crystal articles/houseware

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Decision No 134/2002 on the characterisation, classification and marking of crystal glass products with a view to their marketing 
  5. Decision No 1197/2002 approving the Rules on materials and articles that come into contact with food 
  6. Decision No 187/2000 on imitation foods that are likely to endanger the health or safety of consumers


Childcare articles

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation


LPG cylinders


1. Ordinance No 21/1992 on consumer protection
2. Law No 148/2000 on advertising

4. Decision No 1408/2008 on the classification, packaging and labelling of dangerous substances
5. Order No 349/2013 approving Technical Prescription PT C3-2012 Cylinders up to 26 litres capacity for liquefied petroleum gases

Dangerous chemical substances and preparations

1. Ordinance No 21/1992 on consumer protection
2. Law No 148/2000 on advertising

4. Decision No 1408/2008 on the classification, packaging and labelling of dangerous substances
5. Decision No 937/2010 on the classification, packaging and labelling when dangerous preparations are placed on the market

Matches

  1. Ordinance No 21/1992 on consumer protection
  2. Law No 148/2000 on advertising
  3. Law No 363/2007 on combating unfair practices by traders in dealings with consumers and harmonising regulations with European consumer protection legislation 
  4. Law No 245/2004 on general product safety

Press Releases

On 17.01.2023, the Bucharest Consumer Protection Commissionerate (CPCMB) carried out a verification action at the Elmali Association / Mini Club DUMBO KIDS (after school), in the 2nd sector of Bucharest.

The control, carried out within the framework of the Academy of Commissioners programme - which aims to specialise the youngest commissioners of the National Authority for Consumer Protection (ANPC) through dedicated thematic actions - was carried out following a referral received...

ANPC has sent an alert, within the framework of the European Commission's Internal Market Information system, requesting the verification, in the Member States of the European Union, of the labels of Fanta Orange, Fanta Orange Zero Sugar and Fanta Lemon products.

Five months ago, Romania, through the National Authority for Consumer Protection (ANPC) - in its capacity as Single Liaison Office and competent authority, within the meaning of Regulation 2394/2017, for cross-border cooperation - sent an alert, within the framework of the...

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