GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator
GOVERNMENT OF ROMANIA
NATIONAL AUTHORITY FOR
CONSUMER PROTECTION

The consumer's phone
0219551

The tariff to this call number will be considered a call with normal tariff according to the network and the type of subscription of the initiator

NATIONAL CONSUMER PROTECTION AUTHORITY

SPSAN

Food Products and Services Service (FPS) and Non-Food Products and Services Service (NFPS)

The Food Products and Services Service (FPS) and the Non-Food Products and Services Service (NFPS) are part of the Directorate-General for Market Surveillance and European Harmonisation.

SPSA and SPSN, participate in the development of short, medium and long-term strategies in the specific field of activity.
SPSA and SPSN Commissioners issue regulatory proposals to amend legislation in their field of competence.
The two services also analyse proposals for legislative regulatory amendments received in the field.
SPSA and SPSN commissioners draw up activity programmes, control themes, summary reports and ensure the supervision of the activity of the market of food and non-food products and services in relation to the interests of consumers.
The two services carry out support, guidance, verification and evaluation of the activity of the commissioners of the Regional Commissions for Consumer Protection.
The SPSA and SPSN also receive information through the Rapid Alert System for Food and Feed (food products) and Rapex (non-food products) and coordinate, in this respect, the control activity within the A.N.P.C. and, in the case of the food sector, report the conclusions of the controls carried out and the measures taken to the coordinating institution.
At the same time, the SPSA and SPSN commissioners provide expert advice to economic operators in the field of consumer protection at their request.
Economic operators can obtain expert advice in the field of consumer protection

What questions will I get advice on?

  • Questions on clarification of issues related to food and non-food labelling;
  • Questions to clarify issues related to the application of consumer protection legislation;

What documents do I need to submit and in what form?

  • The request for advice must be made in writing. Requests for advice by telephone are not allowed, they must be on a durable medium in order to receive a registration number from the ANPC Registry and be forwarded to the competent department for consideration and resolution.
  • Requests for advice shall contain the details of the economic operator making the request (company name, contact address, name, surname of legal representative, etc.) and shall be accompanied by copies of supporting documents, where appropriate; (for example: layouts of food/non-food product labels, etc.);

Where can I apply for advice?

Requests for advice can be submitted:

  • Directly at the ANPC Registrar's Office - head office at 72 Aviatorilor Boulevard, sector 1, Bucharest;
  • By post - to the head office in Bulevardul Aviatorilor no. 72, sector 1, Bucharest; postal code: 011867
  • By e-mail - to the e-mail address: cabinet@anpc.ro
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